Return and Refund Policy
Our Return and Refund policy:
- Terms of return (30 days)
- State of return (unused, in package)
- Reason for return (damaged or wrong product)
- The Southern Bubble Bar is not responsible for any melted shipments. Our whipped body butters and foaming body scrubs may melt in hot weather. For this reason, we do not offer any refunds or replacements on melted products. If possible please retrieve your items immediately as they are delivered to avoid heat exposure.
• Process for returns or refunds contact email southernsoapswreaths@gmail.com
Terms and Conditions
Our current processing time for orders is 5-7 business days, excluding weekends and holidays. Once your order has been shipped, please allow 2-3 business days for tracking information to be updated in the system. The average shipping time is 5-7 business days, however this could be more depending on delays with the carrier.
Shipping During Warm Weather (Spring Through Summer)
Based on the high temperatures in the Spring/Summer months please ensure that you track your order and retrieve your items as soon as they arrive to avoid any melting that may occur in the high temperatures. We assume no responsibility for melting issues and orders will not be replaced or refunded.
Delivery Issues
We make every effort to get your order to you on time, however once we drop off your order at the carrier, we have no control on delays, lost or stolen packages.There are times when your packages may say delivered but may arrive a day or two later. Please contact carrier if you have and delivery concerns. Southern Soaps & Wreaths is not held responsible or liable for any lost, damaged or stolen packages.
Shipping FAQ's
1. Where do you ship?
Currently we ship to the United States. We do not ship to APO/FPO.
2. Do you ship to PO Boxes?
We do offer shipping to PO Boxes and US-based courier forwarding services.
3. What If my products melt during transit?
During transit and during warmer months, your products are prone to changing textures such as softening or even melting due to extreme temperatures.
If this occurs, prior to opening your jar, place the items in your refrigerator for a few hours to allow them to harden. DO NOT OPEN TO CHECK FOR MELTING BEFORE REFRIGRATION. This can cause spilling which will result in loss of product.
3. How do I track my order?
Upon your order being shipped, you will receive your tracking number via email. Please ensure that your email address is correct.
